FAQ

December 22, 2021
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FAQ

How long does it take to deliver my order?

Delivery takes between 1-3 working days, depending on the item purchased.

 

Which locations do we cover?

We deliver your items to all seven emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Fujeirah and Ras Al Kheimah) including Alain and Al Dhaid.
 
for more information you can reach us with below contact details:
Tel: (04) 235 2583
Mob:+97155 878 7544

How do I change my order delivery timing or date?

To change your delivery time, please get in touch with our customer care team on the same day you placed order and they will fulfill your request.

Email: [email protected]
Tel: +97142352583
phone/whatsapp: +971558787544

How do i change my order delivery address?

Please get in touch with our customer care team on the same day you placed order, provide them your Order ID and the new delivery location. you find the contact detail right above this page.  or Email Us [email protected]

How do I track my order?

If you’re a registered user, you can head over to your orders page, and hit the “track your order” button and it’ll show you the exact status of your order. If you have any further inquiries, please feel free to reach us by email ([email protected]), live chat or over the phone and we’ll assist you at the earliest.
 
Or Track your order by just emailing to our shipping center  you will receive a code or tracking ID to follow up your shipping.

Returns & Exchange

What's your refund policy for returns?

We offer a two week returns policy. Items must be unworn, unused, in the original packaging with the tags still attached and in a resellable condition. We do not currently offer exchanges however, we do offer full refunds on eligible returns. Please note that the following items cannot be returned: beauty, grooming, underwear, earrings, candles, face masks and vintage pieces.

How can I return a product?

Returns & Exchange

Returns are extremely easy and simply, 

just have to Email us  with subject return, specify the order number (you can find it in the email which you received after placing order) & reason of return. we will Get back to you at the earliest

 

I have exceeded the 2 weeks, can I still get a refund?

Returns & Exchange

As per our policy, the eligible items can be returned up to 2 weeks only.

I want to cancel my Return Request.

Returns & Exchange

Kinldy contact our Return Team and they will cancel your request.

Email: [email protected]

Tell: (04) 2352583

How can I exchange an item?

Returns & Exchange

simply Email ([email protected]) our Customer Care with the subject Exchange and mention the reason you want to exchange the item they will follow up your request

When will I get my refund?

Returns & Exchange

Once your Return Request is submitted and the order has been collected, the items return go through a quality check where our specialists evaluate the item within 2-3 days. You will then receive an e-mail confirming the approval or rejection of your request. If approved, you will receive your refund within 7-10 days. If rejected, the item will be sent back and you will not receive a refund. Please see below for the refund methods for each type of payment:

  • Credit cards: refund will be credited by your bank within 10 working days.
  • Cash on Delivery: refund will be received as store credit within 24 hours.
  • Store Credit: credit will be refunded within 24 hours.
  • Platinum Points: redeemed points will be refunded within 24 hours.